Moving House FAQs
Find helpful answers to popular moving queries and gain clarity on everything from planning to packing, so you can move forward with peace of mind.
Got questions before the big day?
We’ve gathered the most relevant insights and expert tips to help you stay in control, feel confident, and avoid last-minute surprises.
Reputable
5-Star Rated Service
Hundreds of verified reviews across Portsmouth
Professional
500+ Moves Completed
Houses, flats and offices, safely delivered since 2015
Local
Serving Portsmouth Since 2025
Local expertise and reliable, portsmouth coverage
Efficient
Efficient, Reliable Service
Equipped teams, punctual timings, no wasted hours
Common Questions
Below are the most common questions customers ask before booking a move with GoMove Removals. If your question isn’t listed, give us a call on 023 9298 2492. We’re happy to help.
General Information
These questions provide an overview of our company and services.
We provide a wide range of moving services, including house removals, office relocations, man-and-van hire, student moves, piano removals, furniture assembly, emergency removals, and professional packing services.
Yes. While we are based in Portsmouth, we also serve surrounding areas and can arrange long-distance moves across the UK.
Absolutely. We are fully insured for public liability and goods in transit, ensuring your belongings are covered during the entire moving process.
Our movers are trained professionals with years of hands-on experience handling everything from small local moves to large-scale relocations.
Yes. We are experienced in moving bulky or delicate items such as pianos, antiques, large furniture, and valuable equipment, using the right tools and techniques.
Yes, we offer high-quality packing materials such as boxes, bubble wrap, tape, and protective covers, which can be supplied in advance or on moving day.
We recommend booking at least 2–3 weeks ahead, especially during busy periods, but we also accommodate last-minute and emergency moves whenever possible.
While we don’t operate our own storage facility, we work with trusted local storage providers and can help arrange safe and secure storage for your items.
Booking & Preparation
Everything you need to know before booking your move.
You can book by calling us, filling out our online enquiry form, or emailing us with your moving details. We’ll provide a quote and confirm your booking.
We’ll need your moving date, collection and delivery addresses, property size, number of rooms, and details of any special items or services required.
Yes. We can arrange a free home visit or virtual survey to assess your move and provide an accurate quote.
Label boxes clearly, pack items securely, and set aside essential items you’ll need immediately. We can also handle all packing for you.
Yes, subject to availability. We advise giving us as much notice as possible so we can adjust our schedule.
For safety and ease of transport, we recommend emptying all drawers, cupboards, and wardrobes before moving.
Yes, depending on availability. Contact us as soon as possible if you need an urgent move.
We can move potted plants, but live animals should be transported by their owners for safety and comfort.
Pricing and Payments
Learn how our rates work and what’s included.
Our prices are based on factors like the volume of items, travel distance, required manpower, and any additional services such as packing or furniture assembly.
We offer both hourly rates for smaller jobs and fixed rates for larger moves, depending on what works best for you.
No. All charges are clearly explained upfront. The only additional costs may arise from last-minute service changes requested on moving day.
Yes, we usually require a small deposit to secure your booking, with the remaining balance due on or after moving day.
We accept cash and bank transfers.
Our quotes clearly state whether VAT is included, so there are no surprises later.
We may apply a small surcharge for weekend or evening moves, which will be discussed during booking.
Yes, all quotes are provided in writing, either by email or as part of your booking confirmation.
Moving DAy
Important information for the day of your move.
We typically arrive at the agreed start time, which is confirmed during booking. For morning moves, we aim to be there promptly between 8:00–9:00 AM unless arranged otherwise.
The duration depends on factors like the size of your property, number of items, packing requirements, and travel distance. We can provide an estimated time after assessing your move.
We recommend you or a trusted representative be present to answer questions, provide access, and ensure everything is loaded correctly.
We operate in all weather conditions. Our movers take extra care to protect your belongings from water damage using covers, wraps, and waterproofing methods.
Yes, we can dismantle and reassemble beds, wardrobes, and other large furniture upon request. This service can be included in your booking.
We use specialised packing materials, padding, and careful handling techniques to ensure fragile items arrive safely.
Yes, we offer unpacking services as part of our full-service moves. You can choose to have us unpack everything or only specific items.
In the unlikely event of damage, our insurance covers the cost of repair or replacement. We will guide you through the claims process.
Email us
info@gomoveremovals.co.uk
Contact us
Phone: (+44) 023 9298 2492
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